Refund Policy

Set-up fees are non-refundable once configuration work has begun. If you cancel before any work has started, we will refund the set-up fee in full minus any administrative costs (capped at 10%).

Monthly fees are billed in advance and are not refundable on a pro-rata basis if you terminate mid-month. The Services will remain available until the end of the billing period.

Costs incurred with third-party providers (game providers, payment gateways, hosting, certifications) are non-refundable, as we have already paid them on your behalf.

If we fail to deliver a contracted service due to our fault and the failure is not cured within a reasonable period, you may request a credit note equal to the value of the affected service. Credit notes can be applied to future invoices.

Send a written request to [email protected] including your client ID, the invoice reference and a description of the issue. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.

We strongly encourage clients to contact us before initiating a chargeback. Unjustified chargebacks may result in immediate suspension of the Services and recovery action for related fees and costs.